About
Builder with systems instincts. Websites and integrations on the surface — infrastructure, support discipline, and clear communication underneath.
Based
Bromley
Focus
Web + systems
Available
Yes
Education
BTEC L3
I’m Ryan Dempsey. I care about work that looks considered, behaves under real use, and stays maintainable after launch.
Freelance covers client sites, APIs, automation, and ongoing support. Before that I spent nearly three years at Icarus keeping a large gaming community stable — monitoring, access control, and frontline troubleshooting.
Hospitality leadership (Copper Ceylon, Langley Park) taught the people side: teams, pressure, and problems without the drama.
Experience
Technical path
Roles where systems, support, and digital delivery were the job.
Nov 2024 — Present · Now
Remote / Bromley
Web Developer & Technical Support
Freelance
Personal work and client projects spanning responsive websites, integrations, automation, and ongoing technical support.
- Designed and developed responsive websites tailored to client requirements using modern web technologies
- Integrated third-party APIs, databases, and services to extend application functionality
- Built custom scripts and automation tools to streamline workflows and improve efficiency
- Provided ongoing maintenance, updates, and technical support for deployed projects
- Delivered clear written updates and administrative follow-up for ongoing client work
Jan 2022 — Oct 2024
Server & Community Manager
Icarus
Owned day-to-day reliability for a large gaming community — from server infrastructure and access control to frontline technical support.
- Managed server infrastructure and monitored system performance
- Provided technical support for users experiencing system, login, or platform issues
- Troubleshot software and configuration problems to maintain server and service reliability
- Managed user accounts, permissions, and access control systems
- Escalated complex technical issues to developers when needed
- Installed and configured operating systems and drivers; diagnosed hardware and software faults
- Maintained system stability for a large gaming community
- Handled inbound enquiries via digital channels and coordinated with technical teams
Also
Leadership elsewhere
Hospitality work that sharpened communication and ownership.
Apr 2025 — Oct 2025
Bromley
Bar Supervisor
Langley Park Golf Club
First point of contact for members — balancing service quality, team coordination, and day-to-day administration.
May 2021 — Sep 2024
Bromley
Bartender → Restaurant Manager
Copper Ceylon
Progressed from bartender to restaurant manager, leading front-of-house operations, bookings, and customer resolution.
Skills
What I actually do
Client-facing websites and digital experiences built with modern web technologies.
- Responsive Web Design
- Modern Web Technologies
- Client Project Delivery
- Website Maintenance & Updates
- UI Implementation
Connecting systems and removing friction through APIs, data, and custom tooling.
- Third-party API Integration
- Databases & Services
- Custom Scripts
- Workflow Automation
- Application Functionality Extension
Hands-on systems work across servers, access control, and platform reliability.
- Server Infrastructure
- System Monitoring
- Windows Operating Systems
- Hardware & Software Troubleshooting
- User Accounts & Permissions
- OS & Driver Configuration
Clear communication and structured problem-solving under real user pressure.
- Technical Support
- Remote Support Platforms
- Issue Escalation
- Metrics & Feedback Analysis
- Service Quality Improvement
Transferable strengths from leading teams and owning customer outcomes.
- Team Leadership
- Stakeholder Communication
- Complaint Resolution
- Administration & Scheduling
- Microsoft Office
- Written & Verbal Communication
Education
Foundation
2018 — 2021
London South East Colleges (LSEC)
Bromley
- BTEC Level 3 IT — Software & Web Development
- BTEC Level 2 IT — Information & Creative Technology
2013 — 2018
Bonus Pastor Catholic College
- GCSEs including English, Mathematics, IT, and Photography